SCENTX / HERE TO HELP
A clear way to ask about a return, an exchange or a problem with your parcel.
Contact us within seven calendar days of delivery to request a change-of-mind return. The perfume must be unused and unopened, with its original packaging, seals and included items intact. For a duo, request the return of the complete set. We will confirm eligibility and return instructions before you send it.
Contact us promptly with your order reference and a description of the issue. Keep the bottle and packaging while we review your request. Clear photographs can help, but an unboxing video is not required. We will discuss a suitable replacement, return or refund where appropriate. The unopened condition and change-of-mind window do not remove rights you may have for faulty or incorrectly supplied goods.
For a change-of-mind return, the customer pays the return-delivery cost; the original delivery charge is not normally refunded. For a confirmed wrong, damaged or faulty item, ScentX will arrange or cover the agreed return delivery. Always wait for the return address and instructions. Do not send perfume to an unconfirmed address or without checking the courier’s packaging requirements.
A request is reviewed by the team; submitting the form does not automatically approve a return. We will explain the agreed outcome and any applicable charges before you proceed. After a parcel comes back, its condition and contents are checked. Read the Refund Policy for cash-on-delivery refund arrangements.
These store procedures do not exclude or restrict rights or remedies available under applicable consumer law. If you believe an exception is needed, explain the circumstances when you contact us.
Send your order reference, the affected perfume and a description of the issue.
The team reviews eligibility and shares the agreed return instructions and costs.
Keep your delivery record. The team checks returned items and confirms the resolution.